GENERAL CONTRACTUAL CONDITIONS

 

The electronic contracts with Users are not filed, are concluded exclusively in electronic form, are not considered as written contracts, are written in Hungarian and do not refer to a code of conduct. In case of any questions regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the contact details provided. 

This Policy applies to the legal relations on the Service Provider's websitecycle and its subdomains. These Rules are permanently available on the following website: cycle 

  1. Service provider details: 

The name of the service provider is reNEW Technologies Hungary Kft. 

The headquarters of the service provider (and the place of complaint handling): 1139 Budapest, Lomb utca 15. 

The contact details of the service provider, its regularly used e-mail address for contacting customers: [email protected] 

Tax identification number: 27348668-2-41 

Phone number: +36 70 474 9900 

Language of the Rules: Hungarian 

The service platform is provided by Shopify Inc.  

 

  1. Basic provisions: 

Issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Act on electronic commerce), and the detailed rules of contracts between consumers and businesses (Government Decree No. 45/2014 (26.II.). The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation. 

These Rules shall enter into force on 01 July 2020 and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend these Rules. The Service Provider shall publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, Users agree that all regulations relating to their use of the Website shall automatically apply to them. 

 

  1. Buy from 

By making a purchase on the website, the User declares that he/she has read and accepted the terms and conditions of this Policy and the Privacy Policy published on the website and consents to the processing of data. 

The User is required to provide his/her real data during the purchase/registration process. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract ("contract") shall be null and void. The Service Provider excludes its liability if the User uses its services on behalf of another person, using the data of another person. 

The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User. 

The Service Provider shall not be liable for any damages resulting from the User forgetting his password or if it becomes available to unauthorized persons for any reason not attributable to the Service Provider. 

 

  1. Products and services available for purchase 

The displayed products can be ordered from the Service Provider exclusively online by natural persons, but can be purchased by anyone through the Service Provider's reseller store networks. The prices displayed for the products are in HUF and include VAT as provided by law. No extra packaging costs will be charged. 

In the webshop, the Service Provider shall display the name and description of the product in detail, and shall display a photo of the product. The images displayed on the data sheet of the products may differ from the reality and may be used as illustrations. We cannot be held responsible for any discrepancy between the image displayed in the webshop and the actual appearance of the product. 

If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. 

If the Service Provider, despite all due care, displays an incorrect price on the Webshop, in particular a clearly incorrect price, e.g. a "0" Ft or "1" Ft price that differs significantly from the commonly known, generally accepted or estimated price of the product, or a "0" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase. 

In the case of a misprice, there is a striking discrepancy between the true price of the product and the advertised price, which the average consumer should be able to spot immediately. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract. 

 

  1. How to order 
  • Users can start shopping with or without registration. 
  • User adds the selected products to the shopping cart. The User can view the contents of the basket at any time by clicking on the "basket" icon. 
  • Click on the "delete - X" icon to delete the contents of your shopping cart. 
  • The user selects the delivery address and then the delivery/payment method, which can be of the following types: 

Payment methods: Bank card and cash on delivery

Personal pick-up: no personal pick-up available in our webshop  

Cash on delivery: cash on delivery is possible if the customer selects the Cash on delivery option in the checkout, payment section. The order must be paid in one lump sum to the courier upon receipt.

Credit card purchase: credit card payment is available for orders placed online 

Shipping costs: shipping costs are included for all orders over HUF 12 000 gross. For orders below this amount, a gross delivery charge of HUF 1290 will be added. 

  

If there is an error or omission in the products or prices in the webshop, we reserve the right to correct it. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The buyer may then confirm the order once again or either party may withdraw from the contract. 

The total amount to be paid includes all costs, based on the order summary and confirmation letter. The invoice, the information on the right of withdrawal and the guarantee letter are included in the package. The User is obliged to inspect the parcel before the courier on delivery and, in the event of any damage to the products or packaging, to request a report to be drawn up, and in the event of damage, not to accept the parcel. The Service Provider will not accept any subsequent complaints without a report! Parcels are delivered by an external partner on working days between 8 a.m. and 5 p.m. 

After entering the data, the User can send his/her order by clicking on the "place order/submit order" button, but before that he/she can check the data provided once again, or send a comment with his/her order, or send us an e-mail with any other request related to the order. 

Correction of data entry errors: in any case, before completing the order process, the User can go back to the previous phase and correct the data entered. 

User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the latter. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of his account is full and he is unable to receive messages. 

 

  1. Order processing and fulfilment 

Orders are processed during opening hours. It is also possible to place an order outside the times indicated as order processing times, if it is placed after the end of working hours, it will be processed the following day. In all cases, the Service Provider's customer service will confirm electronically when it can process your order. 

General deadline for delivery, within 5 working days of confirmation. If the Service Provider and the User have not agreed on the time of performance, the Service Provider shall be obliged to perform the contract within the time or date specified in the User's request, or in the absence of a request, within 30 days of the receipt of the order by the Service Provider at the latest. 

If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User thereof and refund the amount paid by the User without delay, but no later than within thirty days. 

The Service Provider shall not be liable for any unannounced changes in technical specifications due to the Supplier or for reasons beyond the Supplier's control. The Service Provider reserves the right to reject orders already confirmed in whole or in part. Partial fulfilment may only take place after consultation with the User! 

 

  1. Right of withdrawal 

Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason and return the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal until 1 year has elapsed. 

The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods. 

The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. 

The cost of returning the product must be borne by the consumer, and the company has not undertaken to bear this cost. 

In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product, but the Service Provider may claim compensation for material damage resulting from improper use. 

The right of withdrawal does not apply to a consumer in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the consumer, or which is clearly personalised for the consumer. 

The Service Provider shall refund the amount paid, including the delivery charges, to the Consumer immediately upon receipt of the product/cancellation notice in accordance with the above legislation, but within 14 days at the latest. 

The refund will be made using the same payment method as the original transaction. 

The Consumer must return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider. 

In the case of a written withdrawal, it is sufficient for the consumer to send the withdrawal notice within 14 days. 

The consumer complies with the time limit if he returns or hands over the product(s) before the 14-day period has expired. 

The consumer bears only the direct cost of returning the product, unless the business has agreed to bear this cost. 

The Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. 

The consumer can be held liable for depreciation of goods only if it is due to handling other than that necessary to determine the nature, properties and functioning of the goods. 

The Supplier may withhold the refund until the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier. 

If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so in writing (either by using the enclosed form) or by telephone at one of the Service Provider's contact details. In the case of written notification by post, the date of posting will be taken into account, and in the case of notification by telephone, the date of notification by telephone. In the case of indications by post, the Service Provider will accept indications as registered mail or parcels. The Consumer may return the ordered product to the Service Provider by post or courier. 

The Consumer must pay particular attention to the proper use of the product, as the Consumer is liable for any damage resulting from improper use! Within fourteen days of the return of the product, the Service Provider will refund the purchase price of the product, including the delivery costs, to the bank account provided by the Consumer. 

Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here. 

Directive 2011/83/EU of the European Parliament and of the Council is available here. 

The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these Rules. 

The right of withdrawal is only available to Users who are consumers within the meaning of the Civil Code. 

The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employed occupation or business activity. 

  

The procedure for exercising the right of withdrawal: 

If the Consumer wishes to exercise the right of withdrawal, he/she must send the withdrawal notice to one of the Service Provider's contact details. 

The consumer can exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the 14th day after receipt of the product. In the case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by e-mail or fax, the date of sending the e-mail or fax will be taken into account. 

In case of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of the notification of withdrawal. The deadline is deemed to have been met if the goods are sent before the 14-day deadline (i.e. they do not have to arrive within 14 days). The Customer shall bear the costs incurred in returning the goods as a result of exercising the right of withdrawal. 

However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods. 

In the case of a sale of several products, if each product is delivered at a different time, the buyer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of a product consisting of several lots or items, of the last lot or item delivered. 

 

  1. Procedure in the event of a warranty claim 

In a contract between a consumer and a business, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer. 

The onus is on the consumer to prove that the contract has been concluded (with an invoice or even just a receipt). 

The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166). 

The Service Provider shall keep a record of the warranty or guarantee claim notified to it by the consumer. 

A copy of the report shall be made available to the consumer without delay in a verifiable manner. 

If the Service Provider is unable to declare the enforceability of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reasons for the rejection and the possibility of recourse to the conciliation body in the event of rejection of the claim. 

The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority. 

The Service Provider must endeavour to carry out the repair or replacement within a maximum of fifteen days. 

 

  1. Mixed Provisions 

The Service Provider may use an intermediary to fulfil its obligations. The Service Provider shall be fully liable for any unlawful conduct of the Service Provider, as if the unlawful conduct had been committed by the Service Provider. 

If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected. 

If the Service Provider fails to exercise a right under the Rules, the failure to exercise that right shall not be deemed a waiver of that right. No waiver of any right shall be valid unless expressly stated in writing. The fact that the Service Provider does not strictly adhere to a material term or condition of the Terms and Conditions on one occasion does not mean that it waives its right to insist on strict adherence to that term or condition in the future. 

The Service Provider and the User shall try to settle their disputes amicably. 

 

  1. Complaints handling policy 

Our store aims to fulfil all orders with the right quality and to the full satisfaction of the customer. If the User has any complaints about the contract or its performance, he/she may communicate his/her complaint by telephone, e-mail or letter. 

The Service Provider will investigate the oral complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide the customer with a copy of the record. 

The Service will respond to the written complaint in writing within 30 days. It shall give reasons for its rejection of the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the reply for five years and shall present them to the supervisory authorities upon request. 

Please note that if your complaint is rejected, you can take your complaint to a public authority or a conciliation body, as follows: 

The Consumer may lodge a complaint with the consumer protection authority: 

Pursuant to Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the district office of the county seat, or the Pest County Government Office with national jurisdiction. h ttps://jarasinfo.gov.hu/

In the event of a complaint, the Consumer has the right to apply to a conciliation body.

 


  1. The conciliator 

The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the consumer or the Supplier, the conciliation body shall advise the consumer on the rights and obligations of the consumer. 

In the case of cross-border consumer disputes related to online sales or online service contracts, only the conciliation body attached to the Budapest Chamber of Commerce and Industry is competent to handle the procedure. 

The service provider has a duty to cooperate in the conciliation procedure, by sending its reply to the conciliation body and by ensuring the participation of a person authorised to negotiate a settlement at the hearing. If the head office or place of business is not registered in the county of the chamber of conciliation which operates the territorially competent conciliation body, the obligation of cooperation of the business includes offering the possibility of a written settlement in accordance with the consumer's request. 

 

  1. Data protection 

The privacy policy of the website is available on the following page:  

https://hu.cycle.bio/pages/adatvedelmi-iranyelvek

 

  1. Coupons 

When shopping in the online shop, coupons can be used in exchange for discounts. Coupons are constantly participating, new ones are generated and old ones are discontinued. 

Budapest, 2020.01.06.