Shipping Conditions



Do you offer free shipping?

We offer free standard shipping on orders over 50€ (before shipping and taxes, and after discounts).



Which countries are you shipping to?

We offer shipping to Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.



Shipping information and costs
Delivery fees based on price range

Free shipping on all orders over 50€.

All prices listed on this page are quoted in EUR and includes the local country's VAT.

You will be responsible for any and all customs fees, taxes, tariffs, or duties levied by your government, and we are unable to fulfill any request to declare your package for any value other than the total value paid at check out. We do our best to include all duties and taxes at checkout, but shipping to some countries may require customers to pay duties and taxes upon delivery due to carrier restrictions and local regulations.

How can I trace my order?

Package is traceable and your shipping confirmation will include tracking information.

If you think a product hasn’t been delivered, please contact us via email: hello@cycle.bio

You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery shown in your confirmation email.



Delivery Times

Orders must be placed by 7am CET(Central European Time) to start processing on the same day. Delivery time usually takes 7-10 business days*. Delivery times are based on orders placed between Monday – Friday. If there will be a change to your delivery date due to an issue with product availability, or other issue prior to the product being dispatched, we will contact you and provide a revised estimated delivery date.

*A business day is considered to be Monday through Friday, excluding bank holidays

Please note that we do not offer express or next-day shipping.

Due to ongoing COVID-19 restrictions, some orders may experience additional shipping delays.



Did you change your mind?

If you are dissatisfied with any product you receive from us, please contact our customer services team via: hello@cycle.bio

In order to be eligible for a refund, you have to contact us via the above email address and return the product within 14 calendar days of your purchase.The product must be in the same condition that you receive it and undamaged in any way. We offer a full-money back guarantee for all purchases on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. The money will be refunded within 8 -15 business days.

Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments. Refunds are issued for the product price.